About the Business Owner

Name: Jacqueline Travaglia
Company: Lantern Ghost Tours

Location: Australia and UK

Website: www.lanternghosttours.com www.ghost-tours.com

What does your business do?

Ghost Tours, Paranormal investigations, unique tours and haunted sleepovers.

What is the most important thing to keep track of in business and why?

Our booking system is one of our most important business tools. It tells us who is doing what, when, how, why, where and how much.

What are the most common difficulties you face daily?

Managing our team. Sometimes it’s like herding cats! A great team is critical in ensuring things run smoothly and our guests have a great time.

Describe your company’s culture in three words.

Quirky, fun, innovative.

How would you describe your PA?

Chloe is fantastic- definitely, personifies our company culture!

What are your top tips for delegating?

Empower your team to do their job. No-one likes to be micro-managed.

Why are you using Outsourcery?
As a small business, we really benefit from having readily trained staff that can fit in with our team and grow with us.

As we run a business across several time zones, it also means we can offer almost 24/7 support as it is always daytime in one country.

What would you say to someone who is unsure about hiring a virtual personal assistant?
You can’t grow a business or have a good work/life balance without outsourcing. A personal VA is a great way to grow your business risk-free as you don’t need to invest in recruiting, training and having an office for your staff.