Building a brand: How to tell your business’s story through marketing

Speak to one of our consultants to find out how we can support you.

Do you want to know the secret to making your brand stand out? Let’s talk about something that’s incredibly important for any small business: building a brand story. Your brand story is what sets you apart from your competitors and makes you stand out in a crowded marketplace. 

It’s what gives your customers a reason to choose you over anyone else. It’s the story of your company’s origins, values, and vision, and it’s what helps your customers connect with you on a deeper level. So, let’s dive into the importance of having a compelling brand story and how to weave that story into your marketing efforts.

Why is a compelling brand story important?

Your brand story is the narrative that encapsulates your company’s value proposition, mission, history, and personality. It’s the story that you tell your customers about who you are, what you stand for, and why you do what you do. A great brand story can evoke emotions, inspire loyalty, and make your business memorable.

So, why is a compelling brand story so important? For starters, people don’t buy from businesses, they buy from people. And people are drawn to stories. Think about the brands you love. Chances are, you love them not just for their products or services, but for the story they tell. You identify with their values, struggles, and triumphs. 

People don’t just buy products or services – they buy experiences, emotions, and values. A brand story helps you convey these intangible aspects of your business and connect with your customers on a deeper level, creating a long-term relationship. When customers feel connected to your brand, they’re more likely to become loyal advocates and repeat customers. 

Additionally, a brand story can help you differentiate your business from your competitors. In a crowded marketplace, it can be difficult to stand out. But if you have a unique story that sets you apart, you’ll be more likely to catch the attention of potential customers. It can also help establish trust and credibility with your customers by showing them that you’re more than just a faceless corporation – you’re a small business with a soul.

Start with your “why”

Before you can tell your brand story, you need to identify your brand’s values, mission, and vision. Take some time to think about your business’s purpose. Here are some questions that will help you define your brand story:


  • What motivates you and what inspired you to start this business in the first place? 
  • What problem are you solving?
  •  What values do you hold dear? 
  • What sets you apart from your competitors?
  • What’s your origin story?


Your “why” is the foundation of your brand story and will help you connect with your target audience on a deeper level. Once you have a clear understanding of your why, you can start to craft a narrative that communicates your purpose and values in a way that resonates with your audience. 

Once you have a rough idea of what your brand story is, it’s time to refine it. Your brand story should be concise, engaging, and memorable. Think about your elevator pitch – if you only had 30 seconds to tell someone about your business, what would you say? This should be the basis for your brand story.

Remember, a compelling brand story is about more than just promoting your products or services – it’s about creating an emotional connection with your customers that keeps them coming back for more. 

How to weave your brand story into your marketing efforts

Alright, once you have a clear understanding of your brand’s story, it’s time to weave it into your marketing efforts. Here are some tips for how to do that…

Use your brand story to guide your messaging

Your brand story should inform all of your messaging, from your website copy to your social media posts to your advertising campaigns. Use your brand narrative to guide your messaging and ensure that everything you’re putting out there is aligned with your purpose and values.

Use visuals to bring your story to life

Visuals are a powerful tool when it comes to storytelling. People are more likely to remember stories that are accompanied by visuals. So, use photos, videos, and graphics to help bring your brand story to life and make it more memorable for your audience.

Show, don’t tell

Instead of just telling your audience about your brand story, try to show it to them through your actions. This could be anything from partnering with a charity that aligns with your values to implementing sustainable practices in your business operations.

Highlight your unique selling proposition

What sets your business apart from the competition? Maybe it’s your commitment to sustainable practices, your exceptional customer service, or your innovative products. Whatever it is, make sure to highlight it in your brand story.

Bringing your brand story to life through marketing communications

Start with your website

Your website is the first impression that most people will have of your brand. Make sure it tells your story! Include an “about us” page that shares your brand’s history, mission, and values. Use images and videos to illustrate your story and bring it to life.

Create content that tells your story

People love a good story, so create content that shares your brand narrative in an engaging way. This could be anything from blog posts and videos to social media posts and email newsletters. Just make sure that everything you create is consistent with your brand story and adds value for your target audience.

Use social media to humanise your brand

Social media is a powerful tool for telling your brand story. Use it to showcase your brand’s personality and values. Share behind-the-scenes photos and videos, highlight your team members, and share stories about your brand’s journey. Social media is a great way to build a community around your brand and connect with your customers on a personal level.

Use your packaging to tell your story

If you have physical products, your packaging is an excellent opportunity to tell your brand story. Use the packaging to showcase your brand’s personality.

Connecting with your audience through your brand story

Make it personal

People connect with people, so try to incorporate personal anecdotes and stories into your brand narrative. Share the story of how you started your business, or highlight the personal passions and experiences that led you to where you are today.

Use customer testimonials to reinforce your story

Your customers are a vital part of your brand story. Use their testimonials to reinforce the message you’re trying to convey. Share their stories and experiences with your brand, and highlight how your brand has made a positive impact on their lives.

Involve your audience

Your brand story is ultimately about connecting with your target audience, so involve them in the process. Ask for their feedback, share user-generated content that aligns with your brand narrative, and create opportunities for them to participate in your brand’s story. What resonates with one audience might not resonate with another, so it’s important to stay flexible and open to feedback.

Emotional connection in action

Remember, your brand story is what sets you apart from the competition and creates an emotional connection with your audience. Consistency is key to building a strong, memorable brand story. By taking the time to craft a compelling narrative, you can build a brand that resonates with your target audience and keeps them coming back for more. And if you’re in need of some help when it comes to creating a compelling brand story, we can help.

Work with the best of the best, for less

Many businesses struggle to find high-quality support at affordable rates, slowing their growth.

Since 2015, we’ve empowered thousands of businesses to scale efficiently and optimise their operations with seamless access to a pool of quality remote talent through a flexible subscription model.

Download our free guide to find out more.

Download our Guide

By submitting this form, I consent to contact via phone and email, as per Outsourcery's Privacy Policy.

Want to join the team?
This field is for validation purposes and should be left unchanged.

Get virtual support

Join our team

Don't leave without exploring all your options!

Let's have a no-strings-attached chat
about what you need.

By submitting this form, I consent to contact via phone and email, as per Outsourcery's Privacy Policy.
This field is for validation purposes and should be left unchanged.

Get 5 free hours with your Virtual Employee in your first month - match guarantee!