TechGear Hub – Scalable customer service for fast e-commerce growth
Our client's thoughts
"Outsourcery's virtual assistant seamlessly integrated into our customer service operations. The efficiency and professionalism brought by the assistant were instrumental in managing our growth."
– Jack Thompson, CEO, TechGear Hub
Introduction
TechGear Hub is a Manchester-based e-commerce business specialising in tech gadgets and accessories. Since launching in 2020, the company has scaled quickly, creating a need for fast, reliable customer service that could grow alongside the business.
The challenge
As order volumes surged, so did customer queries. The internal team struggled to keep up, leading to slower response times and pressure on customer satisfaction scores. TechGear Hub needed a support solution that could scale with demand while maintaining a high standard of service.
The solution
Outsourcery placed a Customer Support Specialist to manage support queries, returns, and product-related technical assistance. The assistant was fully trained on TechGear Hub's product range and service protocols, enabling consistent, high-quality support.
The outcome
TechGear Hub reduced customer response times by 40% and improved satisfaction by 30% within three months. With streamlined customer service in place, the business successfully handled a 50% increase in order volume without additional internal pressure.
If you’re seeking to enhance your online presence and drive growth, consider exploring how the professional and adaptive services of Outsourcery can support your journey. Reach out today and start exploring the benefits to your business.
