BlissBox – Improving customer service with proactive support
Our client's thoughts
"Outsourcery's business assistant has been instrumental in managing our customer service needs. Their proactive approach and attention to detail have significantly improved our customer experience."
– Emily Hayes, Founder, BlissBox
Introduction
BlissBox is a wellness subscription box service based in Cardiff, delivering curated products to customers across the UK. As subscriptions grew, so did the pressure on their small team to maintain high-quality customer service.
The challenge
The growing number of customer inquiries, subscription changes, and support requests began to overwhelm the team. BlissBox needed a reliable solution to maintain excellent service without increasing overheads.
The solution
Outsourcery placed a Customer Support Specialist who managed all customer-facing interactions. From processing subscription updates to resolving support requests and managing inbox communication, the specialist provided efficient and friendly service that reflected the BlissBox brand.
The outcome
Within three months, BlissBox reduced customer response times by 40% and saw a 30% increase in customer satisfaction. With streamlined support in place, they successfully managed a 50% increase in subscriptions without additional internal resources.
If you’re seeking to enhance your online presence and drive growth, consider exploring how the professional and adaptive services of Outsourcery can support your journey. Reach out today and start exploring the benefits to your business.
