Techsonic Solutions – Elevating customer service with dedicated remote support

Our client's thoughts

"Outsourcery's virtual assistant has been a game-changer for our customer support. Their expertise and dedication have significantly improved our response times and customer satisfaction." – David Emmerson, CTO, Techsonic Solutions

Business snapshot

Techsonic Solutions is a fast-growing software company based in Bristol, providing cloud-based platforms for small and medium-sized businesses. As their client base expanded rapidly, maintaining excellent customer service became a priority, but the in-house team couldn’t keep up with the volume.

The challenge

Customer support requests were piling up, resulting in slow response times and declining satisfaction ratings. The internal team was focused on product development and didn’t have the bandwidth to manage technical queries and ongoing support.

The solution

Outsourcery placed a Customer Support Specialist who quickly integrated into Techsonic’s workflow. Trained on the company’s software, the specialist handled support tickets, responded to technical questions, and followed clear protocols to troubleshoot and resolve issues. This allowed the core team to stay focused on innovation.

The outcome

Within three months, response times dropped by 50% and customer satisfaction rose by 35%. Techsonic was also able to absorb a 40% increase in support requests without needing to expand their in-house team.

If your business is hitting capacity limits, the answer isn’t more pressure on your team.
It’s the right people, in the right roles, at the right time.

Build a remote team that scales with you, without the cost, delay or risk of hiring locally.

Techsonic Solutions – Elevating customer service with dedicated remote support

Our client's thoughts

Business snapshot

The challenge

The solution

The outcome

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Techsonic Solutions – Elevating customer service with dedicated remote support

Our client's thoughts

Business snapshot

The challenge

The solution

The outcome

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About us

Resources

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