Elm Street Partners – Bringing structure to a scaling team
Our client's thoughts
“We’re still a small team, but adding an Ops Coordinator made us feel like a much bigger, more professional business.”
– James Thompson, Director, Elm Street Partners
Introduction
Elm Street Partners is a professional services firm supporting SMEs across the UK. As their client base grew, internal coordination became a bottleneck and deadlines were being missed.
The challenge
The business had multiple client projects running at once, but no one managing internal task flow, scheduling, or follow-ups. Coordination was handled informally across Slack and email, with no clear ownership. Delivery was slowing down and client experience was being affected.
The solution
Outsourcery placed an Operations Coordinator to bring structure to the team’s internal processes. The Outsourcerer now manages weekly team scheduling, task tracking, process documentation, and internal comms. They also support client project updates and simple reporting.
The outcome
Client delivery became more predictable, the team operated more efficiently, and internal handovers improved. The leadership team now has a better overview of what’s happening week to week without getting involved in the day-to-day coordination.
If you’re seeking to enhance your online presence and drive growth, consider exploring how the professional and adaptive services of Outsourcery can support your journey. Reach out today and start exploring the benefits to your business.
