Pebble & Co – Coordinating projects across multiple departments

Our client's thoughts

“Our Operations Coordinator keeps everything moving. No one’s guessing what’s due or who’s responsible anymore.” – Claire Jones, Head of Product, Pebble & Co

Introduction

Pebble & Co is a product design company with distributed teams working on cross-functional projects. As the business scaled, internal operations became more complex, and deadlines were slipping.

The challenge

Project updates were falling through the cracks. Teams weren’t aligned, communication was inconsistent, and the senior team was losing visibility over project status. There was no one centralising progress updates or chasing down outstanding actions.

The solution

Outsourcery placed an Operations Coordinator to support project timelines and internal task management. The Outsourcerer tracks deadlines, manages recurring workflows, and sends weekly updates to department heads. They also support scheduling, resource tracking, and shared documentation.

The outcome

Cross-department coordination improved quickly, and teams are now aligned on progress and next steps. Projects run more smoothly, senior leadership stays informed, and fewer things are falling through the cracks.
 

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