Orchard Legal – Strengthening client relationships with consistent follow-up
Our client's thoughts
“Our Outsourcerer has helped us show up for our clients in a much more consistent and professional way.”
– Laura Davies, Managing Partner, Orchard Legal
Introduction
Orchard Legal is a boutique law firm that relies on long-term client relationships and regular updates. As the client list grew, follow-up communication and small requests began slipping through the cracks.
The challenge
The team was focused on legal work, and no one was consistently managing client follow-ups, case status updates, or regular reporting. Clients were waiting too long for responses and feeling neglected, putting relationships at risk.
The solution
Outsourcery placed an Account Coordinator to manage client communication. The Outsourcerer now tracks follow-ups, sends weekly updates, prepares basic client reports, and keeps internal systems updated with key client activity.
The outcome
Client communication became more consistent and proactive. The legal team now focuses on casework while the Outsourcerer handles client touchpoints and admin. As a result, client satisfaction and retention have both improved.
If you’re seeking to enhance your online presence and drive growth, consider exploring how the professional and adaptive services of Outsourcery can support your journey. Reach out today and start exploring the benefits to your business.
