Studio Hex – Managing client check-ins and task flow
Our client's thoughts
“Having a dedicated person to manage client touchpoints has made our projects feel more professional and less chaotic.”
– Max Clark, Creative Director, Studio Hex
Introduction
Studio Hex is a branding and design agency juggling multiple client projects at once. As the workload increased, so did delays in client check-ins, asset approvals, and internal coordination.
The challenge
Project managers were constantly switching between creative work and client admin. Tasks were being delayed, clients were chasing for updates, and there was no system for managing regular touchpoints or status emails.
The solution
Outsourcery placed an Account Coordinator to support the account management team. The Outsourcerer now sends weekly updates to clients, follows up on approvals, maintains project timelines in Asana, and prepares simple status reports.
The outcome
Clients now receive regular updates and know exactly where each project stands. The creative team is less distracted by admin, and projects run more smoothly. Client satisfaction has increased, and fewer delays occur due to missed communication.
If you’re seeking to enhance your online presence and drive growth, consider exploring how the professional and adaptive services of Outsourcery can support your journey. Reach out today and start exploring the benefits to your business.
