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Elevate HR – Nurturing client relationships between projects

Our client's thoughts

“Our Account Coordinator makes sure no relationship goes cold. We’re reconnecting with clients we used to lose track of completely.” – Hannah Hall, Founder, Elevate HR

Business snapshot

Elevate HR is a consultancy providing project-based support to HR departments. They needed a way to stay in touch with clients between engagements to maintain long-term relationships.

The challenge

Once projects wrapped up, there was little follow-up or check-in process in place. Clients would often go months without hearing from Elevate HR, and valuable opportunities to re-engage were being missed.

The solution

Outsourcery placed an Account Coordinator to manage client nurturing between projects. The Outsourcerer tracks key dates, sends monthly check-ins, shares useful resources, and maintains notes on client preferences and follow-up actions.

The outcome

Client reactivation increased and Elevate HR now has a clear process for staying in touch. The team no longer loses touch with valuable clients, and rebooking rates have improved.
If your business is hitting capacity limits, the answer isn’t more pressure on your team.
It’s the right people, in the right roles, at the right time. 
Build a remote team that scales with you, without the cost, delay or risk of hiring locally. 
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Join James Townsend-Rose for a free, straight-talking session on building a better team without the trade-offs.

When: Thursday, 16 April at 1pm

Host: James Townsend-Rose, CEO of Outsourcery

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