Elevate HR – Nurturing client relationships between projects
Our client's thoughts
“Our Account Coordinator makes sure no relationship goes cold. We’re reconnecting with clients we used to lose track of completely.”
– Hannah Hall, Founder, Elevate HR
Introduction
Elevate HR is a consultancy providing project-based support to HR departments. They needed a way to stay in touch with clients between engagements to maintain long-term relationships.
The challenge
Once projects wrapped up, there was little follow-up or check-in process in place. Clients would often go months without hearing from Elevate HR, and valuable opportunities to re-engage were being missed.
The solution
Outsourcery placed an Account Coordinator to manage client nurturing between projects. The Outsourcerer tracks key dates, sends monthly check-ins, shares useful resources, and maintains notes on client preferences and follow-up actions.
The outcome
Client reactivation increased and Elevate HR now has a clear process for staying in touch. The team no longer loses touch with valuable clients, and rebooking rates have improved.
If you’re seeking to enhance your online presence and drive growth, consider exploring how the professional and adaptive services of Outsourcery can support your journey. Reach out today and start exploring the benefits to your business.
