Strand & Co – Streamlining account reporting and updates
Our client's thoughts
“Our Account Coordinator handles the details so we can focus on the big picture. It’s freed up time and improved how we show up to our clients.”
– Sophie Edwards, Partner, Strand & Co
Introduction
Strand & Co is a strategic communications firm managing high-touch client accounts. As client numbers grew, internal staff were struggling to maintain personalised communication and regular updates.
The challenge
Client-facing staff were spending too much time writing reports and tracking status updates instead of focusing on strategic work. The firm needed help managing the regular cadence of check-ins and deliverables across accounts.
The solution
Outsourcery placed an Account Coordinator to support account communication. The Outsourcerer now maintains reporting templates, tracks progress, updates internal dashboards, and sends weekly summaries to clients.
The outcome
Client communication became more consistent and streamlined. Strategic staff have more time to focus on high-impact work, while the Outsourcerer ensures updates are timely and accurate.
If you’re seeking to enhance your online presence and drive growth, consider exploring how the professional and adaptive services of Outsourcery can support your journey. Reach out today and start exploring the benefits to your business.
