“Our clients used to chase us for updates. Now they get ahead-of-time reports and feel like we’re on top of everything.”
– Jordan Edwards, Client Services Director, Brooksbay Agency
Introduction
Brookbay Agency is a digital marketing agency offering full-funnel services. Once campaigns launched, the team struggled to keep clients informed and engaged during delivery.
The challenge
Account managers were stretched across sales, onboarding, and delivery. Post-sale communication often slowed down, and clients felt left in the dark during active campaigns. There was no dedicated resource for managing the client experience.
The solution
Outsourcery placed an Account Coordinator to support the delivery phase of client projects. The Outsourcerer now sends weekly updates, manages basic reporting, schedules calls, and flags any issues or delays early on.
The outcome
Clients feel more supported and informed throughout the campaign lifecycle. Account managers now focus on strategy and growth while the Outsourcerer keeps communication consistent and proactive.
If you’re seeking to enhance your online presence and drive growth, consider exploring how the professional and adaptive services of Outsourcery can support your journey. Reach out today and start exploring the benefits to your business.
