"Outsourcery's virtual assistant has been a game-changer for our customer support. Their expertise and dedication have significantly improved our response times and customer satisfaction," said David Emmerson, CTO of Techsonic Solutions.
Introduction
Techsonic Solutions, a software company based in Bristol, offers cloud-based solutions for small and medium businesses. As their customer base expanded, they needed effective customer service management to handle support requests and technical inquiries.
The challenge
Techsonic Solutions struggled to manage an increasing number of customer support requests, leading to delays and decreased customer satisfaction. They required a solution to streamline their support operations and maintain service quality.
The solution
Outsourcery provided a virtual business assistant to handle customer support tasks, including responding to technical inquiries, troubleshooting issues, and managing support tickets. This allowed Techsonic Solutions to focus on product development.
How we got started
The virtual assistant was trained on Techsonic Solutions’ software products and support protocols. A systematic approach was implemented to handle support tickets efficiently and provide timely resolutions to customer issues.
The outcome
Techsonic Solutions saw a 50% reduction in response times and a 35% increase in customer satisfaction within three months. The efficient support management process enabled the company to handle a 40% increase in customer inquiries effectively.
Key takeaways
Outsourcery’s business assistant enhanced Techsonic Solutions’ customer support efficiency, leading to higher customer satisfaction and effective management of support requests.
If you’re seeking to enhance your online presence and drive growth, consider exploring how the professional and adaptive services of Outsourcery can support your journey. Reach out today and start exploring the benefits to your business.
