Techsonic Solutions – Elevating customer service with dedicated remote support
Our client's thoughts
"Outsourcery's virtual assistant has been a game-changer for our customer support. Their expertise and dedication have significantly improved our response times and customer satisfaction."
– David Emmerson, CTO, Techsonic Solutions
Introduction
Techsonic Solutions is a fast-growing software company based in Bristol, providing cloud-based platforms for small and medium-sized businesses. As their client base expanded rapidly, maintaining excellent customer service became a priority, but the in-house team couldn’t keep up with the volume.
The challenge
Customer support requests were piling up, resulting in slow response times and declining satisfaction ratings. The internal team was focused on product development and didn’t have the bandwidth to manage technical queries and ongoing support.
The solution
Outsourcery placed a Customer Support Specialist who quickly integrated into Techsonic’s workflow. Trained on the company’s software, the specialist handled support tickets, responded to technical questions, and followed clear protocols to troubleshoot and resolve issues. This allowed the core team to stay focused on innovation.
The outcome
Within three months, response times dropped by 50% and customer satisfaction rose by 35%. Techsonic was also able to absorb a 40% increase in support requests without needing to expand their in-house team.
If you’re seeking to enhance your online presence and drive growth, consider exploring how the professional and adaptive services of Outsourcery can support your journey. Reach out today and start exploring the benefits to your business.
