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TechGear Hub – Scalable customer service for fast e-commerce growth

Our client's thoughts

"Outsourcery's virtual assistant seamlessly integrated into our customer service operations. The efficiency and professionalism brought by the assistant were instrumental in managing our growth." – Jack Thompson, CEO, TechGear Hub

Business snapshot

TechGear Hub is a Manchester-based e-commerce business specialising in tech gadgets and accessories. Since launching in 2020, the company has scaled quickly, creating a need for fast, reliable customer service that could grow alongside the business.

The challenge

As order volumes surged, so did customer queries. The internal team struggled to keep up, leading to slower response times and pressure on customer satisfaction scores. TechGear Hub needed a support solution that could scale with demand while maintaining a high standard of service.

The solution

Outsourcery placed a Customer Support Specialist to manage support queries, returns, and product-related technical assistance. The assistant was fully trained on TechGear Hub's product range and service protocols, enabling consistent, high-quality support.

The outcome

TechGear Hub reduced customer response times by 40% and improved satisfaction by 30% within three months. With streamlined customer service in place, the business successfully handled a 50% increase in order volume without additional internal pressure.
If your business is hitting capacity limits, the answer isn’t more pressure on your team.
It’s the right people, in the right roles, at the right time. 
Build a remote team that scales with you, without the cost, delay or risk of hiring locally. 
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Join James Townsend-Rose for a free, straight-talking session on building a better team without the trade-offs.

When: Thursday, 16 April at 1pm

Host: James Townsend-Rose, CEO of Outsourcery

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