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Improving Customer Service for BlissBox

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Introduction

BlissBox, a subscription box service based in Cardiff, delivers curated wellness products to subscribers across the UK. As their subscriber base grew, they needed efficient customer service to manage inquiries and support requests.

The challenge

BlissBox faced challenges in managing an increasing volume of customer inquiries, subscription changes, and support requests. They needed a solution to maintain high levels of customer satisfaction without increasing operational costs.

The solution

Outsourcery provided a business assistant to manage customer service tasks, including responding to inquiries, processing subscription changes, and handling support requests. This allowed BlissBox to focus on curating their boxes.

How we got started

The business assistant was trained on BlissBox’s subscription model and customer service protocols. A focus was placed on ensuring quick and accurate responses to customer inquiries and efficient handling of subscription changes.

The outcome

BlissBox reported a 40% decrease in response times and a 30% increase in customer satisfaction within three months. The streamlined customer service process enabled the company to manage a 50% increase in subscriptions effectively.

Our client's thoughts

"Outsourcery's business assistant has been instrumental in managing our customer service needs. Their proactive approach and attention to detail have significantly improved our customer experience," said Emily Hayes, Founder of BlissBox.

Key takeaways

Outsourcery’s business assistant provided efficient customer service support, leading to higher customer satisfaction and effective subscription management for BlissBox.
 

If you’re seeking to enhance your online presence and drive growth, consider exploring how the professional and adaptive services of Outsourcery can support your journey.
Reach out today and start exploring the benefits to your business.


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