Strand & Co – Streamlining account reporting and updates

Our client's thoughts

“Our Account Coordinator handles the details so we can focus on the big picture. It’s freed up time and improved how we show up to our clients.” – Sophie Edwards, Partner, Strand & Co

Business snapshot

Strand & Co is a strategic communications firm managing high-touch client accounts. As client numbers grew, internal staff were struggling to maintain personalised communication and regular updates.

The challenge

Client-facing staff were spending too much time writing reports and tracking status updates instead of focusing on strategic work. The firm needed help managing the regular cadence of check-ins and deliverables across accounts.

The solution

Outsourcery placed an Account Coordinator to support account communication. The Outsourcerer now maintains reporting templates, tracks progress, updates internal dashboards, and sends weekly summaries to clients.

The outcome

Client communication became more consistent and streamlined. Strategic staff have more time to focus on high-impact work, while the Outsourcerer ensures updates are timely and accurate.

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Strand & Co – Streamlining account reporting and updates

Our client's thoughts

Business snapshot

The challenge

The solution

The outcome

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Strand & Co – Streamlining account reporting and updates

Our client's thoughts

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The challenge

The solution

The outcome

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