Studio Hex – Managing client check-ins and task flow

Our client's thoughts

“Having a dedicated person to manage client touchpoints has made our projects feel more professional and less chaotic.” – Max Clark, Creative Director, Studio Hex

Business snapshot

Studio Hex is a branding and design agency juggling multiple client projects at once. As the workload increased, so did delays in client check-ins, asset approvals, and internal coordination.

The challenge

Project managers were constantly switching between creative work and client admin. Tasks were being delayed, clients were chasing for updates, and there was no system for managing regular touchpoints or status emails.

The solution

Outsourcery placed an Account Coordinator to support the account management team. The Outsourcerer now sends weekly updates to clients, follows up on approvals, maintains project timelines in Asana, and prepares simple status reports.

The outcome

Clients now receive regular updates and know exactly where each project stands. The creative team is less distracted by admin, and projects run more smoothly. Client satisfaction has increased, and fewer delays occur due to missed communication.

If your business is hitting capacity limits, the answer isn’t more pressure on your team.
It’s the right people, in the right roles, at the right time.

Build a remote team that scales with you, without the cost, delay or risk of hiring locally.

Studio Hex – Managing client check-ins and task flow

Our client's thoughts

Business snapshot

The challenge

The solution

The outcome

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Studio Hex – Managing client check-ins and task flow

Our client's thoughts

Business snapshot

The challenge

The solution

The outcome

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Resources

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