west london business

Virtual Assistant support for West London Business' CEO


Meet West London Business (WLB). A non-profit business leadership forum whose members collaborate to maintain the integrity of economic competitiveness at a global level. WLB was established in 1994 and celebrated its 30th anniversary this year.

Can you give a brief description of your company?

WLB catalyses positive action, driven by our commitment to advancing social and environmental sustainability through our Leadership, Voice, Insight, and Connection pillars. Operating across the seven boroughs of the West London Alliance, we unite a collective population of 2 million residents, striving to make West London the premier destination for business.

What challenges/problems is Outsourcery solving for you?

Amid an overwhelmingly packed schedule, our CEO, Andrew, grappled with the challenge of effectively managing his intricate and demanding calendar. Balancing this with the myriad of other tasks, research endeavours, and administrative duties proved to be a constant drain on his time, diverting his attention from his primary objectives.

What were you looking for in a solution?

We sought an administrative solution encompassing calendar management, in-person meeting logistics, governance commitments, annual leave tracking, IT support, meeting minute-taking, MS Office assistance, LinkedIn event management, Salesforce updates, and team coordination.

What made our solution stand out over others that you researched?

Outsourcery stood out with its clear service offering, straightforward subscription model and easy payment set-up.

How did your new virtual team member implement/introduce our solution?

The process of onboarding Babette as a virtual extension of our team was seamless, which means she's immersed in what we do. And even though she works remotely, all her duties are effectively executed, significantly aiding our team and operation.

How has our solution helped since its implementation?

Our turnover has tripled since Babette joined our team, taking us to £1 million annually. Our CEO has made the best use of his time thanks to her support.

Has this solution saved your company money and/or increased productivity?

Yes! As our Virtual Assistant (VA), Babette is critical to us maximising productivity.

What do you find valuable in the services we provide?

It's about efficiency, keeping a forward view of Andrew’s hectic daily schedule, and defending focus time so that he isn’t in a perpetual cycle of meetings!

What have you been most impressed with when working with your virtual team member?

Babette is super friendly and emotionally intelligent. Both of these are critical capabilities in ensuring that the CEO’s office in a small non-profit organisation runs smoothly.

What surprised you about us?

We have worked together for many years, which means we move fast from day to day. We appreciate Outsourcery's ability to be agile as we grow and evolve, and the continuity of this relationship is critical.

If you’re seeking to enhance your online presence and drive growth, consider exploring how the professional and adaptive services of Outsourcery can support your journey.
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