Enhance client satisfaction, minimise complaints, and build loyalty with a remote customer service representative who aligns with your brand voice.
150+ Google reviews
Outsourcery’s virtual assistant has been a game-changer for our customer support. Their expertise and dedication have significantly improved our response times and customer satisfaction.
Outsourcery’s business assistant has been instrumental in managing our customer service needs. Their proactive approach and attention to detail have significantly improved our customer experience.
Outsourcery’s virtual assistant significantly improved our customer service operations. Their dedication and efficiency were key to maintaining our high standards during a period of rapid growth
Outsourcery’s business assistant seamlessly integrated into our customer service operations. The efficiency and professionalism brought by the assistant were instrumental in managing our growth.
Customer service specialists provide seamless support across multiple channels, including phone, email, social media, and live chat.
We handle customer inquiries and issues promptly and professionally, offering solutions that enhance customer satisfaction.
Customer service specialists build and maintain strong relationships with your customers, fostering loyalty and encouraging repeat business.
We effectively manage and resolve customer complaints, demonstrating your commitment to customer satisfaction.
Customer service specialists focus on retaining existing customers by addressing their needs and concerns, which reduces churn.
By managing your CRM system, customer service specialists keep your customer data organised, which helps improve customer service outcomes.
Melissa Kistan is a hardworking virtual assistant with 14 years of experience. She specialises in bookkeeping and is a valuable asset in various industries such as finance, law, and property & construction.
Melissa thrives under pressure, consistently delivering results with her strong problem-solving skills and strategic planning abilities. Her expertise also includes data capturing, customer service, travel management, and research, showcasing her versatility and dedication to excellence.
Marlene is a seasoned Virtual Assistant with 11 years of experience and is known for her diverse skill set, including exceptional planning, organisation, and time management. Her ability to build strong working relationships makes her a valued and respected member of any team.
Marlene’s industry experience spans automotive, finance, and logistics, with skills in operational finance, vendor control, diary management, social media, research, administration, travel administration, and accounting.
Caryl is a virtual assistant with 8 years of experience and a degree in Hospitality Management. Her background includes working in hotels in South Africa and the USA, as well as in retail, where she honed her skills in customer interactions and meeting diverse expectations.
Caryl has industry experience across art and design, education, finance, gaming, IT and tech, marketing agencies, property and construction, and retail, making her adept at handling a wide range of administrative tasks.
Jaclyn is a dedicated virtual assistant with 11 years of experience, who thrives on working with people and providing exceptional service. She has a strong background in sales administration, data capturing and handling, and client services.
Jaclyn is a versatile professional, equally comfortable working as part of a team or independently. Her industry experience includes automotive, eCommerce, fashion and beauty, and recruitment, with skills in social media management, executive assistance, customer service, and sales administration.
Atrayah is a multi-faceted professional with over 25 years of experience spanning military, politics, entrepreneurship, and high-level support roles. She excels in communication, administration, and customer service.
Atrayah is known for being resourceful, organised, and personable. She specialises in supporting entrepreneurs, professionals, and high-profile individuals as a significant highlight of her career was serving as Archbishop Desmond Tutu's personal assistant for five years.
Not all our clients’ needs are equal. We’ll make sure to match you with someone who has the right level of skills experience to help you win!
Experts in managing day-to-day tasks from managing schedules and emails to research, data entry, general administrative tasks and more. Eliminate your everyday to-do list by delegating the basics and prioritising what truly matters to you.
Skilled professionals who excel in day-to-day support as well as specialised roles such as customer support, sales, bookkeeping, marketing and more. They thrive in complex environments with creative and decision-making responsibilities.
Highly skilled and versatile Outsourcerers providing full support across your operations, from research and decision-making to team management, all while handling daily tasks. They are ideal for complex roles with multiple responsibilities.
As an entrepreneur or SME owner, balancing your workload is critical to your success and well-being.
Take our quick 9-question quiz to discover how your work-life balance measures up and get tailored tips to improve it.
Outsourcery | Local hire | Freelancer | |
|---|---|---|---|
48 Hr Onboarding | |||
Native English & timezone compatibility | |||
Guaranteed Quality Match | |||
Zero HR responsibilities
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Flexibility | |||
Ongoing Support | |||
Cost | LOW | HIGH | MID |
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