Frequently asked questions, straight answers.

An Outsourcerer is a professional with serious skill and grit, placed with a UK business through Outsourcery. They own the work, get how your business runs, put AI to smart use and make everyone around them better. Only the top 1% become Outsourcerers.

Outsourcery helps UK businesses hire highly skilled remote professionals from South Africa across key business functions. We provide dedicated support in areas such as operations, customer support, sales, marketing, finance, and more. Your remote professional works as part of your team, while we manage employment, payroll, HR and compliance behind the scenes.

Outsourcery provides structured, long-term remote professionals rather than ad hoc support. Freelancers can be inconsistent and difficult to scale. Recruitment agencies place candidates but leave the employment and management to you. Outsourcery combines both. You get a dedicated professional integrated into your team, with the support, structure and reliability of an established organisation.

South Africa offers a strong pool of highly skilled professionals with excellent English communication and a high level of professionalism. There is also significant overlap with UK working hours, allowing for real-time collaboration. This makes South Africa an ideal location for building remote teams that integrate smoothly into UK businesses.

Outsourcery works primarily with UK SMEs, founders and growing businesses that need to add capacity without increasing internal pressure. This includes companies looking to scale operations, improve efficiency, or add skills they don't have in-house without committing to traditional hiring structures.

Finance, admin, operations and marketing, through to senior and technical hires. If the role can be done remotely, we can fill it.

Yes. Many clients start with one role and expand into multiple functions as their business grows. Outsourcery supports building single roles or entire remote teams across different departments.

Yes. Your remote professional works within your systems, tools and processes. They attend your meetings, follow your workflows and operate as part of your team.

FLEX is fractional support from 20 hours a month, on a rolling monthly contract. DIRECT is a full-time professional recruited to your brief, employed by us. RECRUIT is for businesses who want to employ the candidate themselves. We source and vet, you take it from there.

If you need part-time or flexible support, FLEX is the place to start. If you're building full-time headcount and want employment handled for you, DIRECT is the right conversation. If you'd rather employ the person directly from day one, RECRUIT gives you our sourcing and vetting, without us as the employer.

With FLEX, you can typically get started within a few days. With DIRECT, we provide a shortlist of candidates in under 28 days. Timelines may vary depending on the role, but the process is designed to be significantly faster than traditional hiring.

1. Tell us what you need: share your role, hours and goals. We help you choose FLEX or DIRECT. 2. Meet your shortlist: we source and pre-screen talent, or match you with our existing team. You interview the top candidates. 3. Start and scale: we handle contracts and setup. You onboard, we support, and the role grows with your business.

No. There's no minimum term and no set-up fee. FLEX and DIRECT run month to month, and if you decide to stop, you give one month's notice. RECRUIT is a one-off placement fee.

With FLEX and DIRECT, Outsourcery is the employer, so contracts, payroll, IR35 and South African employment law sit with us. With RECRUIT, you’re the employer, and those stay with you.

With FLEX, we’ll always try to arrange cover while your Outsourcerer is on leave, but it depends on the role and who’s available. With DIRECT, your Outsourcerer takes leave like any employee, and you plan it together. With RECRUIT, your hire is your own employee, so leave works the same as for the rest of your team.

It starts with who we place: every applicant is thoroughly vetted and UK-aligned, and only the top 1% become Outsourcerers. Once they start, you direct the work and we stay close, so if anything needs sorting, you have us.

If the role can be done on a laptop, it can be done from South Africa. Outsourcerers work UK hours, join your meetings and use your tools, so they work as part of your team from week one.

Yes. Flexibility is built into both hiring models. You can increase hours, expand into additional roles or build out a wider team as your needs evolve. Many clients start with one role and grow into multi-function support.

Yes. As your needs change, we can adjust your support to ensure it continues to align with your business goals.

Outsourcerers work on your systems with the access you grant, and you control the permissions. With FLEX and DIRECT, their contracts include confidentiality and data protection clauses that continue after they leave. We're registered with the ICO, and every client contract includes a data processing agreement.

No. The model is fundamentally different from traditional outsourcing. Outsourcery provides dedicated professionals who integrate into your team and work within your systems and processes, rather than task-based outsourcing. You maintain control of the work, while we manage the employment and operational support behind the scenes.

Local hiring can be expensive, time-consuming and difficult to scale. Outsourcery allows you to access skilled professionals more quickly, reduce hiring costs and build flexible capacity without increasing internal complexity.

Freelancers can offer short-term support, but often lack consistency, accountability and long-term integration into your business.

Anyone with a network of founders and operators worth vouching for: advisors, consultants, community leads, or well-connected individuals. If you know people who are hiring, you qualify.

10% of Gross Margin per referred client, paid every month for as long as they remain a client. There's no cap on how many people you can refer. For example, if your referrals result in 20 average placements, you would earn £24K a year in partner commission.

For FLEX and DIRECT, yes: 10% of Gross Margin, paid monthly, for as long as the client stays with us. For RECRUIT, where your contact employs the candidate directly rather than through Outsourcery, commission is a one-off 10% of our placement fee, paid once the placement is made.

Monthly, within 30 days of the end of each qualifying month, with a statement showing exactly what's owed.

Every introduction is registered from the day we receive it and stays valid for 12 months, so you're covered even if it takes them a while to commit.

You'll keep earning on clients who are already active when your participation in the Programme ends, for up to 12 months after that.

Right here.

Yes. You need South African citizenship or a valid South African work visa, and you work remotely from South Africa.

UK business hours. Flexible roles can be part-time, and your hours are agreed before you start.

For flexible roles, Outsourcery is your employer. For full-time roles, it's Outsourcery or the business, depending on the role. Your offer tells you which.

Your pay is market-related for the role and agreed before you start.

A reliable computer, uncapped internet of 100Mbps or faster with backup power for load-shedding, and a quiet, professional workspace.

No. We never charge candidates for applications, interviews, training or placement. If anyone asks you to pay in our name, or contacts you from an address that doesn't end in @outsourcery.uk, it's a scam. Don't pay, and let us know at careers@outsourcery.uk.