Professional Profile
I am a highly organised executive assistant and customer support specialist with extensive experience providing top-level support to executives and clients. I excel at managing time and meeting deadlines, ensuring seamless operations in fast-paced environments. A results-oriented professional with exceptional communication skills, I value openness and honesty in all interactions. My strong computer literacy spans a range of programs and tools, honed over years of diverse experience. Outside of work, I enjoy running, swimming, and dancing, which keeps me energised and balanced.
Skills
Experience
- Managed a wide range of administrative tasks and personal errands, ensuring day-to-day activities were completed efficiently and to a high standard.
- Assisted with client services by handling customer calls, responding to enquiries, and maintaining accurate, up-to-date customer portals.
- Conducted thorough research to support business initiatives, gathering, organising, analysing, and presenting information to assist with planning and decision-making.
- Coordinated travel logistics, including booking flights, rail travel, accommodation, and meetings, and preparing detailed itineraries to ensure seamless travel arrangements.
- Managed both personal and business calendars, scheduling appointments, coordinating meetings, resolving diary conflicts, and ensuring the efficient use of time.
- Handled correspondence and acted as a key point of contact for clients and stakeholders, responding to enquiries promptly and professionally while supporting the smooth day-to-day running of operations.
- Delivered a high standard of client service by maintaining clear communication, building positive relationships, and ensuring requests and administrative matters were handled efficiently.
- Utilised AI tools such as ChatGPT to streamline administrative tasks, including data formatting, document review, report summarisation, information extraction, and research.
- Used AI to review and analyse documents, identifying specific information, wording, and required changes to support clients with compliance and regulatory updates.
- Processed and formatted data from Excel and CSV files and used Zoho CRM to upload and maintain accurate lead and customer information.
- Managed social media platforms by creating and scheduling content, monitoring engagement, responding to enquiries where required, and helping to maintain a consistent online presence.
- Used AI-powered tools to edit and optimise video content for TikTok and other social media platforms.
- Identified opportunities to leverage AI and automation tools to improve efficiency, reduce manual administration, and streamline day-to-day processes.
- Streamlined the scheduling process by implementing a new calendar management system, resulting in a 50% reduction in scheduling conflicts and improved client satisfaction scores.
Education
Grade 12 High School Diploma
Fish Hoek High School
What clients say
"We are really pleased with how it is working out with Jacqui. She is confident and has no problem with asking questions, testing the water etc. She has a positive outlook and attitude and is always willing to learn and take on new tasks, and is always happy. She has certainly made a difference to what/how much we can do as volunteers, and that helps us meet our aims."
Charles Taylor