Jacqui Doig
Executive Assistant & Customer Support Specialist
14+ yrs experience
Professional Profile
I am a highly organised executive assistant and customer support specialist with extensive experience providing top-level support to executives and clients. I excel at managing time and meeting deadlines, ensuring seamless operations in fast-paced environments. A results-oriented professional with exceptional communication skills, I value openness and honesty in all interactions. My strong computer literacy spans a range of programs and tools, honed over years of diverse experience. Outside of work, I enjoy running, swimming, and dancing, which keeps me energised and balanced.
Skills
Professional Skills
General Administration & Organisation
Email & Diary Management
Customer Service
Bookkeeping & Invoicing
Research
Travel Coordination & Scheduling
Client & Stakeholder Management
Process Improvement
Task Coordination
Technical Skills
MS Office
Google Workspace
HubSpot
Zoho
Asana
Sage One Accounting
Canva
WordPress
Slack
Experience
- Managed a wide range of administrative tasks and personal errands, ensuring day-to-day activities were completed efficiently and to a high standard.
- Conducted thorough research to support business initiatives, gathering, organising, and presenting information to assist with planning and decision-making.
- Coordinated travel logistics, including booking flights, rail travel, accommodation, meetings, and preparing itineraries to ensure seamless travel arrangements.
- Managed both personal and business calendars, scheduling appointments, coordinating meetings, resolving diary conflicts, and ensuring the efficient use of time.
- Handled correspondence and acted as a key point of contact for clients and stakeholders, responding to enquiries promptly and professionally while supporting the smooth day-to-day running of operations.
- Delivered a high standard of client service by maintaining clear communication, building positive relationships, and ensuring requests and administrative matters were handled efficiently.
- Managed social media platforms by creating and scheduling content, monitoring engagement, responding to enquiries where required, and helping to maintain a consistent online presence.
- Streamlined the scheduling process by implementing a new calendar management system, resulting in a 50% reduction in scheduling conflicts and improved client satisfaction scores.
Education
Grade 12 High School Diploma
Fish Hoek High School