Book a call

Hire top Customer support specialists in SA

Same quality at 40% less

We’ve helped over 2,000 UK businesses strengthen customer experience with skilled Customer support specialists based in South Africa. Whether you need fractional coverage, full-time support or part of a wider team, our hiring models deliver consistent service without the cost and churn of local hiring.
Let’s talk
“Our support response times improved immediately and customer satisfaction followed.”
James Burk, Head of Customer Experience, BrightPay

Challenge

Customer expectations are high, but maintaining fast, consistent support is hard when teams are stretched.
  • Growing ticket volumes overwhelm internal teams
  • Inconsistent coverage leads to slower response times
  • High turnover disrupts service quality and customer trust

Solution

We provide UK-aligned Customer support specialists who integrate into your service operation and protect service levels.
  • Consistent customer support across email, chat and ticketing systems
  • Professionals trained in UK-facing service standards and tone
  • Scalable coverage that grows with demand
“Our Customer Support Specialist lifted response times and consistency almost immediately. Service quality improved without adding headcount.”
Aisha Khan, Head of Operations, UrbanNest Retail

What a Customer support specialist can do:

Protect service quality and customer satisfaction. Here are a few typical tasks, but every role is shaped around your needs.
“Our Customer Support Specialist lifted response times and consistency almost immediately. Service quality improved without adding headcount.”
Aisha Khan, Head of Operations, UrbanNest Retail

Respond to customer enquiries quickly and professionally

Resolve issues and escalate when needed

Manage tickets across CRM and support platforms

Maintain accurate records and customer histories

Find the right plan for you

Fractional to full-time. 
Always hassle-free hiring.

Choose the model that suits you and scale fast with UK-aligned professionals, no admin headaches, and savings of up to 40% compared to local hires

  • Save up to 40% vs local hires, without compromising on quality.
  • Whether Fractional, full-time or team; you'll have the right people behind you.
  • UK-aligned professionals who fit your time zone, communication style and culture.
  • We handle all HR, payroll, and compliance matters.

FLEX

FLEX

Build a remote team on your terms – from 20 hours a month, managed, supported, and fully flexible.
  • Wide range of support roles.
  • Monthly contract, and scale hours up or down as needed.
  • Dedicated Client Success Manager supporting our partnership.

DIRECT

DIRECT

Full-time remote professionals employed by Outsourcery – you lead the work, we handle payroll, HR, and compliance

  • Any remotable full-time role.
  • Outsourcery is the employer of record in South Africa.
  • Fixed monthly fee includes salary, benefits and support.
  • Save up to 40% vs local hires, without compromising on quality.
  • Whether Fractional, full-time or team; you'll have the right people behind you.
  • UK-aligned professionals who fit your time zone, communication style and culture.
  • We handle all HR, payroll, and compliance matters.

Flex

Build a remote team on your terms – from 20 hours a month, managed, supported, and fully flexible.

Learn more

Direct

Full-time remote professionals employed by Outsourcery – you lead the work, we handle payroll, HR, and compliance

Learn more
  • Professionals aligned with UK time zone, communication style and service expectations
  • End-to-end hiring support, including search, vetting, onboarding, payroll and compliance.
  • Flexible plans from 20 hours a month to full-time teams.
  • Save up to 40% compared to UK hires.
  • Trusted by 2,000+ UK businesses with 4.9* reviews.

Why work with Outsourcery

Case studies

Real success stories from real clients

“Having someone dedicated to customer support has taken so much pressure off the team. It’s helped us scale without sacrificing the customer experience.”
Amelia Brown
Amelia Brown,
Founder, Bold Beans
Read more
“Outsourcery’s virtual assistant has been a game-changer for our customer support. Their expertise and dedication have significantly improved our response times and customer satisfaction.”
David Emmerson,
CTO, Techsonic Solutions
Read more
“Outsourcery’s business assistant has been instrumental in managing our customer service needs. Their proactive approach and attention to detail have significantly improved our customer experience.”
Emily Hayes
Emily Hayes,
Founder, BlissBox
Read more
“Outsourcery’s virtual assistant significantly improved our customer service operations. Their dedication and efficiency were key to maintaining our high standards during a period of rapid growth.”
Anna Roberts,
Anna Roberts,
CEO, Green Leaf Grocers
Read more
“Outsourcery’s virtual assistant seamlessly integrated into our customer service operations. The efficiency and professionalism brought by the assistant were instrumental in managing our growth.”
Jack Thompson,
CEO, TechGear Hub
Read more

Keep customers supported at every touchpoint

Book a free call to see how a Customer support specialist can strengthen service without stretching your team.
Get in touch

Roles we offer

Pricing

About us

Resources

BOOK a free call

Get virtual support

Free consultation

Join our team

Job opportunities