Book a call

Hire top Customer Success Manager in SA

Same quality at 40% less

We’ve helped over 2,000 UK businesses retain and grow their customer base with experienced Customer Success Managers based in South Africa. Whether you need fractional support or a full-time hire, our hiring models give you proactive customer ownership without the overhead of expanding local teams.
Let’s talk
“Our Customer Success Manager improved retention and gave customers a consistent point of contact.”
Oliver Grant, CEO, SaaSCore

Challenge

As customer numbers grow, relationships become reactive rather than proactive. This leads to churn, missed expansion opportunities, and inconsistent customer experiences.
  • Customers lack a clear, consistent point of ownership
  • Retention and expansion opportunities are missed
  • Internal teams struggle to balance delivery and customer management

Solution

We provide UK-aligned Customer Success Managers who own relationships, drive adoption and protect retention. We handle employment, HR and compliance.
  • Dedicated ownership of customer relationships and outcomes
  • Proactive engagement that improves retention and satisfaction
  • Clear visibility into customer health and performance
“The Customer Success Manager helped us strengthen client relationships and reduce churn. Our customers feel supported, and it shows in renewals.”
Tom Reynolds, Commercial Director, ScaleUp Software

What a Customer Success Manager can do:

Protect relationships and drive long-term value. Here are a few typical tasks, but every role is shaped around your needs.
“The Customer Success Manager helped us strengthen client relationships and reduce churn. Our customers feel supported, and it shows in renewals.”
Tom Reynolds, Commercial Director, ScaleUp Software

Manage onboarding, renewals and ongoing customer relationships

Track customer health, usage and satisfaction metrics

Identify upsell and expansion opportunities

Act as the voice of the customer internally

Find the right plan for you

Fractional to full-time. 
Always hassle-free hiring.

Choose the model that suits you and scale fast with UK-aligned professionals, no admin headaches, and savings of up to 40% compared to local hires

  • Save up to 40% vs local hires, without compromising on quality.
  • Whether Fractional, full-time or team; you'll have the right people behind you.
  • UK-aligned professionals who fit your time zone, communication style and culture.
  • We handle all HR, payroll, and compliance matters.

FLEX

FLEX

Build a remote team on your terms – from 20 hours a month, managed, supported, and fully flexible.
  • Wide range of support roles.
  • Monthly contract, and scale hours up or down as needed.
  • Dedicated Client Success Manager supporting our partnership.

DIRECT

DIRECT

Full-time remote professionals employed by Outsourcery – you lead the work, we handle payroll, HR, and compliance

  • Any remotable full-time role.
  • Outsourcery is the employer of record in South Africa.
  • Fixed monthly fee includes salary, benefits and support.
  • Save up to 40% vs local hires, without compromising on quality.
  • Whether Fractional, full-time or team; you'll have the right people behind you.
  • UK-aligned professionals who fit your time zone, communication style and culture.
  • We handle all HR, payroll, and compliance matters.

Flex

Build a remote team on your terms – from 20 hours a month, managed, supported, and fully flexible.

Learn more

Direct

Full-time remote professionals employed by Outsourcery – you lead the work, we handle payroll, HR, and compliance

Learn more
  • Professionals aligned with UK time zone, communication style and service expectations.
  • End-to-end hiring support, including search, vetting, onboarding, payroll and compliance.
  • Flexible plans from 20 hours a month to full-time teams.
  • Save up to 40% compared to UK hires.
  • Trusted by 2,000+ UK businesses with 4.9* reviews.

Why work with Outsourcery

Case studies

Real success stories from real clients

“Having someone dedicated to customer support has taken so much pressure off the team. It’s helped us scale without sacrificing the customer experience.”
Amelia Brown
Amelia Brown,
Founder, Bold Beans
Read more
“Outsourcery’s virtual assistant has been a game-changer for our customer support. Their expertise and dedication have significantly improved our response times and customer satisfaction.”
David Emmerson,
CTO, Techsonic Solutions
Read more
“Outsourcery’s business assistant has been instrumental in managing our customer service needs. Their proactive approach and attention to detail have significantly improved our customer experience.”
Emily Hayes
Emily Hayes,
Founder, BlissBox
Read more
“Outsourcery’s virtual assistant significantly improved our customer service operations. Their dedication and efficiency were key to maintaining our high standards during a period of rapid growth.”
Anna Roberts,
Anna Roberts,
CEO, Green Leaf Grocers
Read more
“Outsourcery’s virtual assistant seamlessly integrated into our customer service operations. The efficiency and professionalism brought by the assistant were instrumental in managing our growth.”
Jack Thompson,
CEO, TechGear Hub
Read more

Turn customers into long-term partners

Book a free call to see how a Customer Success Manager can improve retention and lifetime value.
Get in touch

Roles we offer

Pricing

About us

Resources

BOOK a free call

Get virtual support

Free consultation

Join our team

Job opportunities