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Hire top Customer Support Specialists in SA

Same quality at 40% less

We’ve helped over 2,000 UK businesses build reliable remote teams with professionals based in South Africa. Every Outsourcerer is employed by our HQ, giving you the control of an in-house hire without the cost, admin or risk.
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Hassan Ali
“Since working with Outsourcery, our customer satisfaction scores have improved significantly thanks to their brilliant support team.”
Hassan Ali, Managing Director, NovaTech Solutions

The challenge

When customer service slips, so does your reputation. Without someone managing queries, updates, and follow-through, customers are left waiting, loyalty drops, and repeat business suffers.
Good talent is hard to find and hire
In-house teams are expensive to maintain
Scaling up or down is slow and difficult

The solution

Deliver fast, reliable service with a dedicated team member your customers can count on
  • Permanent Outsourcery employees trained and managed by HQ
  • Continuity built in with holiday, sick leave, and replacement cover
  • AI-enabled for sharper, faster results
  • Backed by a Client Success Manager to ensure ongoing success

Start from just 20 hours per month, with the flexibility to scale as your marketing grows.

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“Our customer response times have halved since we started working with Outsourcery. Clients feel cared for, and the team is far less stretched.”
Ollie, SaaS Founder, Leeds

What a Customer Support Specialist can do:

Build trust with responsive and professional front-line support that improves customer experience and retention. Here are a few typical tasks, but every role is shaped around your needs.
“Our customer response times have halved since we started working with Outsourcery. Clients feel cared for, and the team is far less stretched.”
Ollie, SaaS Founder, Leeds

Respond to queries via email, chat, or phone using brand-aligned tone and service standards

Log, track, and close tickets efficiently using your support platform

Create and update FAQ articles, help centre content, and response templates

Escalate issues and follow through with clear updates until resolution

Find the right plan for you
  • Continuity guaranteed – Holiday, sick leave, or performance dips covered with no extra fees
  • Certified excellence – IARSP accredited, GDPR compliant, ICO certified
  • HQ supported – Permanent Outsourcery employees, trained and backed by our HQ team
  • AI-enabled delivery – Smarter, faster outcomes with the latest tools
  • Proven experience – Supporting 2,000+ UK SMEs since 2015

Why Outsourcery

Case studies

Real success stories from real clients

“Having someone dedicated to customer support has taken so much pressure off the team. It’s helped us scale without sacrificing the customer experience.”
Amelia Brown
Amelia Brown,
Founder, Bold Beans
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“Outsourcery’s virtual assistant has been a game-changer for our customer support. Their expertise and dedication have significantly improved our response times and customer satisfaction.”
David Emmerson,
CTO, Techsonic Solutions
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“Outsourcery’s business assistant has been instrumental in managing our customer service needs. Their proactive approach and attention to detail have significantly improved our customer experience.”
Emily Hayes
Emily Hayes,
Founder, BlissBox
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“Outsourcery’s virtual assistant significantly improved our customer service operations. Their dedication and efficiency were key to maintaining our high standards during a period of rapid growth.”
Anna Roberts,
Anna Roberts,
CEO, Green Leaf Grocers
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“Outsourcery’s virtual assistant seamlessly integrated into our customer service operations. The efficiency and professionalism brought by the assistant were instrumental in managing our growth.”
Jack Thompson,
CEO, TechGear Hub
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Want to deliver faster, better customer service?

Book a free call today and learn how Outsourcery can help you delight customers with reliable front-line support.
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