The Keys to Successfully Outsourcing Your Customer Support
Outsourcing customer support is an increasingly popular way for businesses to save time while providing reliable customer service to their clients. Companies that outsource customer support can benefit from cost savings, improved customer service, and increased efficiency. But successful outsourcing is not always easy. There are a few key steps that you need to follow […]
Our top tips for effective customer support for SMEs
A great product or service is one thing, but outstanding customer service will be the factor that takes your small business to new heights. According to a Zendesk survey, 81% of consumers shared that a positive customer experience increases the chances of a repeat purchase. The numbers don’t lie, and this one, in particular, points […]
6 ways your travel company can outsource to a virtual assistant
Planning the dream adventure for a client, however knowledgeable you are, takes a lot of research and meticulous planning. To really stand out as a travel agency, you need to make sure you’re fully up to date on all the recent developments around the globe and can offer your clients a truly personal service that […]
