The new frontier of customer service

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Are you ready to explore the exciting new frontier of customer service? Of course you are, because who wouldn’t want to wave goodbye to keeping frustrated customers on hold? So, let’s talk about how a professional virtual assistant (VA) can work remotely to perform a customer support role and provide support for various industries. First off, let’s talk about what a virtual assistant is. 

We’re not talking about Siri or Alexa here (though they are pretty cool). Essentially, a VA is a highly trained and skilled individual who works remotely and can provide customer support services. So, how exactly can a professional VA provide customer service while working remotely? The answer is simple: technology. 

With the advancements in technology and communication tools, virtual assistants can easily communicate with customers through email, chat, and even video conferencing. This means that they can easily communicate with customers no matter where they are in the world and provide top-notch support without ever having to step foot in an office.

A virtual assistant for customer service

Now, let’s dive into some examples of how a VA can can work their customer support magic in various industries…


Let’s say you run an online store and customers frequently have questions about products, shipping times, or returns. A virtual assistant can easily handle all of these inquiries and more, providing quick and efficient support to keep your customers happy and coming back for more.


Patients often have questions about their health, medication, and appointments. With the rise of telemedicine, VAs can work alongside healthcare professionals to provide support to patients from the comfort of their own homes. Whether it’s scheduling appointments, answering questions about medications, or helping patients navigate their health insurance, an assistant can handle these inquiries with ease.


Booking a trip can be a complicated process, with lots of questions and concerns along the way. A virtual assistant can help customers book flights, hotels, and activities, as well as answer any questions they may have about visas, hotel transfers, and more.

Real Estate

Buying or selling a home can be a stressful process, but a VA can help alleviate some of that stress by providing support to clients throughout the entire transaction. From answering questions about listings to scheduling appointments with realtors, a virtual assistant can provide a level of customer service that sets your agency apart from the competition.


Imagine checking into a hotel and having a VA greet you through a chatbot, providing all the information you need about the amenities and services available to you. A virtual assistant can also handle reservations, room service requests, and even provide local recommendations to make your stay as enjoyable as possible.

Customer support tasks you can outsource

Let’s dive deeper into the specific customer support tasks that a VA can perform…

Customer follow-up

A virtual assistant can follow up with customers after a purchase or service to ensure they’re satisfied, address any concerns they may have, and encourage repeat business.

Handling inquiries

With their excellent communication skills, VAs can quickly and efficiently respond to customer inquiries via email, chatbots, or social media. They can answer questions about products, services, shipping times, returns, and more, leaving you with more time to focus on other aspects of your business.

Sales support

A virtual assistant can assist with sales-related tasks like lead generation, cold calling potential customers, and customer follow-up to boost sales and increase revenue.

Providing technical support

If your business offers a technical product or service, you know how frustrating it can be when customers need assistance. But with a VA handling technical support, you can rest easy knowing your customers are in good hands. They can provide remote technical support, helping customers troubleshoot issues and resolve problems quickly and efficiently.

Social media and email management

A virtual assistant can manage email inboxes and social media accounts, responding to comments and messages in a timely manner.

Live chat support

For businesses with a website, a VA can provide live chat support to customers, answering questions and providing support in real-time.

Boost your customer service

The new frontier of customer service is here and it’s being led by professional virtual assistants. With their unique skills and ability to work remotely, VAs can perform a wide range of customer support tasks, from handling inquiries and providing technical support to scheduling appointments and managing social media. 

An assistant can ensure that your customers are happy and satisfied with their experience. This will not only improve customer retention but also attract new customers through positive word-of-mouth. So, if you’re looking to take your customer service to the next level, consider hiring a virtual assistant.

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Since 2015, we’ve empowered thousands of businesses to scale efficiently and optimise their operations with seamless access to a pool of quality remote talent through a flexible subscription model.

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