Professional Profile
I love working with people and providing a service. I have extensive experience in sales and over the last few years, my role has shifted to a support and administration role which I am really enjoying. I have learnt how to manage people's expectations and deal with problems that might arise with unhappy customers. I am a team player but am happy working independently as well.
Skills
Experience
- Provides sales, operational and administrative support to multiple international clients across finance, property and media sectors.
- Manages CRM systems (Zoho CRM and Pipedrive), maintaining accurate customer records, sales pipelines and reporting.
- Supports lead generation through prospecting, data capturing, follow-up communications and sales support activities.
- Coordinates diaries, inboxes, appointments, meetings and travel arrangements, ensuring efficient scheduling and client communication.
- Provides administrative support including document preparation, invoicing (Xero), onboarding administration and workflow management.
- Utilises Trello to coordinate workflows and manage tasks for multiple sales consultants.
- Uses RingCentral to support outbound sales calls and maintain customer relationships.
- Maintains back-end systems, ensuring data accuracy and efficient operational processes.
- Prepares reports and supports marketing campaigns where required.
Education
National Higher Certificate in Commercial Administration
Port Elizabeth Technikon
What clients say
"Things are going really well with Jaclyn, she's rapidly becoming an important part of our team. I really couldn't have hoped for a better fit!"
Dylan Mitchell
Worldwide Property Company
"She is an excellent communicator and responsive, which is essential to me. I trust her to manage her own time and get the task completed."
Adrian Bradshaw
Flyer Group Media
"Jaclyn is great - thank you!"
James Reed
SKPM
"We’re very happy with Jaclyn!"