Operations & Finance
West London Business built executive support with Outsourcery
A dedicated Outsourcerer has run the CEO's office at West London Business for years, protecting focus time and keeping governance, travel and admin running without a hitch.
The challenge
Running a business leadership forum across seven London boroughs means a CEO's diary fills fast, governance duties, in-person meetings, research and team coordination all competing for the same hours. For West London Business, a non-profit with a bold mission and a small team, there was no spare capacity to absorb a dedicated hire locally, and without focused executive support, high-impact work kept losing out to admin.
The solution
West London Business partnered with Outsourcery to build lasting executive support around its CEO. An Outsourcerer now manages the CEO's calendar and travel, governance logistics, leave tracking, IT support, meeting minutes, LinkedIn events and Salesforce updates, working as a genuine extension of the leadership team despite being based remotely.
The results
The CEO at West London Business has reclaimed the time that used to disappear into admin, and the relationship has run for years on the continuity and agility that comes with it. The business has grown substantially since, turnover has tripled to £1 million annually, while the team has kept its focus on strategy rather than diary management.
